Shipping Policy

This Shipping & Delivery Policy is part of our Terms of Use ("Terms") and should be therefore read alongside our main Terms: https://www.exclusivesurprise.com/terms-and-conditions.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

At Exclusive Surprise, we're committed to delivering high-quality products promptly and efficiently. Please review our shipping policy to understand our process:

Shipping Method and Timeframes (Stored in Inventory Products)

Standard Shipping: We offer standard shipping at a flat rate of $7 for orders below $100. Orders typically ship within 3-7 business days after order processing for products available in our stock.
Free Shipping: Enjoy free standard shipping on all orders totaling $100 or more after discounts and before taxes. This offer applies automatically at checkout.

Order Processing Times

Products available in our stock or non-dropshipping items might be processed and shipped within 3-7 business days.

International Shipping

At this time, we do not offer international shipping. Our shipping services are limited to addresses within United States.

Order Tracking

Upon shipment, you'll receive a shipping confirmation email containing tracking information. Use this information to monitor the status of your delivery.

Important Notes

Please note that shipping times may vary due to unforeseen circumstances beyond our control, such as weather conditions or carrier delays.
We do not process or ship orders on weekends or holidays. Any orders placed during these times will be processed on the next business day.

Shipping Policy (Drop Shipping Products)

At Exclusive Surprise, we strive to provide a wide range of products sourced from various locations worldwide to offer you a diverse selection. Please note that shipping times may vary significantly based on the product's origin and availability. Here's what you should know:

Shipping Timeframes

Varied Shipping Times: Our products come from various suppliers globally, resulting in differing shipping durations. Items sourced from overseas locations generally have longer shipping periods compared to domestic shipments.
Estimated Timeframes: Estimated shipping times for each product are 3 to 14 business days. These estimates serve as general guidelines. Please be aware that actual delivery times may differ due to factors beyond our control, including customs clearance, supplier location, and unforeseen logistical challenges.

Order Fulfillment

Processing Time: Orders are typically processed within 1- 5 business days after payment confirmation. However, the processing duration might vary based on the product's origin and supplier availability.
Shipping Notification: Upon shipment, you will receive a shipping confirmation email containing tracking information. This will allow you to monitor the status of your delivery.

Multiple Items Order

Partial Shipments: If your order includes items from different locations, they may be shipped separately to ensure timely delivery. You will receive separate shipping confirmations and tracking details for each package.

Important Notes

Delays and Exceptions: While we make every effort to ensure prompt delivery, unforeseen circumstances like customs delays, natural disasters, or supplier-related issues might impact shipping times. We appreciate your understanding and patience in such situations.
Contact Us: For any inquiries regarding shipping or estimated delivery times for specific products, please reach out to our customer service team at Exclusivesurprisestore@gmail.com. We are here to assist you throughout the process.

DELAYS IN SHIPPING:

Potential Delays: While we strive to ensure timely delivery of all orders, please note that shipping times provided are estimates and not guarantees. Various factors beyond our control may contribute to delays, including but not limited to: Customs processing for international shipments. Weather conditions, natural disasters, or unforeseen events affecting transportation and logistics. High order volumes during peak seasons or holidays. Carrier-related delays or operational issues. Communication: In the event of a significant delay impacting your order, we will make every effort to communicate promptly and provide updates regarding the status of your shipment. Customer Understanding: We appreciate your understanding and patience in situations where delays occur due to circumstances beyond our control. We assure you that we are actively working with our shipping partners to minimize any inconvenience caused. No Liability for Consequential Damages: While we make every effort to ensure timely delivery, we are not liable for any consequential damages or losses resulting from shipping delays. Refund Policy for Delayed Shipments: If a significant shipping delay occurs and your order is not delivered within a reasonable time frame, please contact us. We will review the situation on a case-by-case basis and may offer appropriate resolutions in line with our refund or reshipment policy. Please note that the outlined factors affecting shipping delays are not exhaustive, and other unforeseen circumstances might arise.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://www.exclusivesurprise.com/refund-policy.

For any queries or assistance regarding our shipping policy or your order's status, please reach out to our customer service team at Exclusivesurprisestore@gmail.com.